If you believe that any information in your background reports is inaccurate or incomplete, you have the right to dispute the report with National Background Investigations, Inc. The dispute investigation process generally may take up to 30 days, depending on the nature, scope and source of the information being disputed.

Dispute Process Overview

The Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq., (the “FCRA“), is the federal statute that regulates consumer background reports, and makes it a crime for persons to knowingly and willfully obtain consumer background report information from consumer reporting agencies such as National Background Investigations, Inc. under false pretenses.

By submitting your Dispute Form to National Background Investigations, Inc. or otherwise disputing your consumer report information with National Background Investigations, Inc. you are certifying to National Background Investigations Inc. that: (i) you are the individual consumer whose information you are disputing; (ii) the personal and contact information you provide is complete and accurate to the best of your knowledge; (iii) the information you are disputing is inaccurate or incomplete; and (iv) you understand that you may contact National Background Investigations, Inc. Customer Service Department at any time to ask questions about the Dispute Form and the dispute process (including the ability to submit your dispute by telephone or regular mail).

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We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.

Our doors are open. I want you to know you have our commitment to continue providing you with the background screening services you depend on. Our senior leadership team remains vigilant and is monitoring the situation and will respond rapidly as changes in the industry and its access evolve.

Take a deep breath. We have heard it’s good for your mind as well as your lungs! For the most part it will be business as usual at National Background Investigations. Remember, this too shall pass.

Please be safe and stay healthy. Take care of yourselves and each other.

Best regards,

Ilene S. Ingber, Chief Executive Officer
National Background Investigations, Inc.