Frequently Asked Questions


Why not fingerprints?
Fingerprint-based results will provide all arrests, however a person can be charged and convicted of an offense and never be fingerprinted.
As an employer, can I give a copy of the report to the applicant/ volunteer?
You may give a copy of the report to the candidate and you are required to give them a copy of the report if you are considering adverse action.
What are the costs to set up an account with National Background Investigations?

No cost, no minimum required. You are only billed for the searches requested during the billing period.

How often should we re-screen our employees/ volunteers?
We recommend re-screening annually at the minimum. The results are current up until the day they are completed.
What if the employee/ applicant says information in the report is inaccurate?
Under the federal Fair Credit Reporting Act (FCRA), an employer has legal responsibilities regarding adverse action notices where a consumer report, in whole or in part results in an employer making a determination that they intend to take an adverse action in regards to employment, such as not hiring a person, or not retaining, not reassigning or not promoting.


The required notices must:

  1. Provide a preliminary adverse action notice to consumer, along with copy of consumer report and A Summary of Your Rights under the Fair Credit Reporting Act.
  2. Allow the consumer a designated period of time to contact CRA if consumer wishes to dispute any information in consumer report
  3. Provide CRA contact information
  4. Provide a final adverse action notice to the consumer if a final adverse employment decision is made.

What if the service I need is not listed?

Contact us at 800.798.0079.